1 reviews | Active since May 2018
***** committed on my name
On January 3 2017 I called Vodacom to cancel the contract I had with them because it was the last month of the contract,only to find that someone from Vodacom upgraded and opened two lines were opened with my particulars the phones that were taken I don't qualify for according to my salary, they made their investigations and found that ***** was done, but still Vodacom blacklisted me, I want Vodacom to clear my name from credit bureau because I don't own them any single cent
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
We regret taking note of your experience.
Our legal division is attending to this matter and will feedback to you soonest.
We apologise any inconvenience caused.
Regards
Moddy
Best regards,
Good day
We regret taking note of your experience.
Our legal division is attending to this matter and will feedback to you soonest.
We apologise any inconvenience caused.
Regards
Moddy
Best regards,
From: *** [mailto:***]
Sent: 17 May 2018 09:27 AM
To: Moddy
Subct: RE: EC-1JEW-3KH1N0 Hellopeter complaint - NtombiSerole
Good day Moddy
We thank you for the email.
Client name and surname Ntombizotwa Serole.
We have referred the matter to our Admin team to process further credits due to ***** upgrade and also advised all the credit bureaus to update the client's payment profile accordingly.
The credit bureaus turn arround time is 5-7 working days from the date we submitted the request.
We trust the above will find you well.
Regards,
Best regards,
From: *** [mailto:***]
Sent: 17 May 2018 09:27 AM
To: Moddy
Subct: RE: EC-1JEW-3KH1N0 Hellopeter complaint - NtombiSerole
Good day Moddy
We thank you for the email.
Client name and surname Ntombizotwa Serole.
We have referred the matter to our Admin team to process further credits due to ***** upgrade and also advised all the credit bureaus to update the client's payment profile accordingly.
The credit bureaus turn arround time is 5-7 working days from the date we submitted the request.
We trust the above will find you well.
Regards,
Best regards,