***** committed in my name

<p>Please read the e-mail below sent to Vodacom. (I have removed the names to protect myself and the integrity of the Vodacom staff as this investigation is yet to start)</p> <p> </p> <p>Good day </p> <p> </p> <p>On 11 January 2017 I receive an SMS stating that a new cell phone contract had been taken out in my name.</p> <p> </p> <p>It also stated that if I am not responsible for doing this I should call customer care (111). To which I responded.</p> <p> </p> <p>I was then put through to “After Sales” and then to the Vodacom salesperson by the name of... </p> <p>Who then had claimed someone had called in claiming to be me </p> <p>This apparent impersonator could confirm all my personal and banking details according to the salesperson. </p> <p> </p> <p>I had then asked her to please arrange that I listen to this sales call, to which she stated that I would have to speak to her Team Leader... </p> <p> </p> <p>While awaiting the call back to determine the next steps I went to Vodacom Howard Centre, Pinelands, Cape Town and saw on my profile the delivery address</p> <p>For this new phone was for Durban University of Technology, Scottsville, Pietermaritzburg. Before I could record the street address we were kicked out of the system</p> <p>And when we logged back in that information of delivery address had been removed by someone who had access to my profile (Vodacom employee).</p> <p> </p> <p>This raises the question that if that sales call exists (which would be somewhere before 13:53 when I received the initial SMS) points to an external person.</p> <p>If there is no record of a call as the salesperson... claims then an internal ***** investigation should be initiated.</p> <p> </p> <p>I am appalled by this attempted stunt, which really raises feelings of doubt and insecurity regarding the safety of my confidential information with Vodacom!</p> <p>This has been a huge inconvenience for me as I had to make multiple phone calls to Vodacom and drive back and forth to the police station to seek advice and documents.</p> <p> </p> <p>This matter will also be taken further no matter the outcome of the investigation to multiple media sources and I will most likely seek my own legal advice for further steps.</p> <p> </p> <p>I have attached a copy of my ID, an affidavit stating that I had NOT taken out a contract yesterday, as well as screen shots of the texts received from Vodacom and the times of the calls I had made.</p> <p> </p> <p>Please listen to my calls as well, where the salesperson states that someone had called in pretending to be me!</p> <p> </p> <p>Thank you, and I look forward to your response.</p> <p> </p> <p>I am still awaiting feedback on the apparent sales call from the team leader who stated she will have the Quality Team send it to my nearest Vodacom shop (Howard Centre, Pinelands)</p> <p> </p> <p>the latest: </p> <p>I would not have shared this on this site today. However, after receiving an SMS from RAM Couriers that they have my parcel and will deliver today between 8am - 5pm I am disgusted in Vodacom for NOT cancelling this ********** sale. I need answers ASAP. And the ***** division has still not gotten back to me after submitting my documents yesterday! </p> <p> </p>