JM
Joyce M

1 reviews | Active since Apr 2017

02 May 2017, 20:02

***** committed 3 times on 1 account

<p>I am very disappointed to find out that ***** was committed again on my contract account. I logged more than 30 service requests with Vodacom for the ********** upgrades that were done on my account and it took them 3 months to confirm that ***** was committed. I was promised that those lines will be cancelled on my account on 30.04.17, but they still active even today and they still billing me for something that I don't know. I'm very dissappointed with vodacom's service and I feel that my personal iformation is at risk since they don't have proper internal control. How can someone reinstate the lines that were declared as **********. They don't even inform on the progress of my service requests. </p>

0
Replies (3)
Vodacom
Vodacom's reply03 May 2017, 07:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 May 2017, 10:46
Official

Dear Joyce,

I am glad to have resolved this query.

Regards,

Cassandra

Vodacom
Vodacom's reply03 May 2017, 10:46
Official

Dear Joyce,

I am glad to have resolved this query.

Regards,

Cassandra