***** commited in maponya mall

On the 2nd of December 2017 I reported ***** at vodaworld in midrand. After being up and down driving to maponya mall and police station to report ********** act committed by maponya mall Vodacom 4u staff members yet till this date I haven't received any feedback from Vodacom. Have emailed and even phone yet they are all busy to care. The manager (Venese at maponya) was even refusing to come and attend me as I was there with such a query. I insisted to see her after being told that there were not even able to print me out the ********** documents that were used to upgrade the active contract. Three phones were taken against my wish Audette and the store manager Venese were involved as the consultants. No original copy of ID was used to confirm. I didn't sign as supposed to be the customer yet the so called "customer " was just writing my names. Therefore no signatures were obtained from the customer yet the phones were handed to a guy by the name of Luzuko Nsibande who collected the phones according to the documents at Vodacom.