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cozettm C

1 reviews | Active since Nov 2016

01 Nov 2016, 13:15

*****!!! Charged for 2 MIFI devices and 2 sim when i only took out contract for ONE!

<p>Nearly 2years ago i was contacted by sales rep advertising mifi device as Vodacom has noticed i tend to spend a lot of money on buying data. Nonetheless i took the deal they gave which was R128 which gave me 2GB of data a month including the device. recently i have found out that i was being charged for twice the amount for two devices and two sims ... Called in to call centre to query about it and got told i need to now go get an afidavit to prove i only have one device. This has been going on since last year july according to the call centre agent which i thought was rediculous as its an inconvenience for me when i only agreed to take out one device with one sim. I want to know who authorised this 2nd sim and 2nd device. As now i might as well have been buying data manually like ive been doing before. I would really like this sorted out and would like to be reimbursed. </p> <p>I have been with Vodacom since i got a phone really dont want to move to another network as you guys are really the kings of great cell service never have issues.</p> <p> </p> <p> </p> <p>Kind Regards</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply01 Nov 2016, 13:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team