1 reviews | Active since Nov 2016
*****!!! Charged for 2 MIFI devices and 2 sim when i only took out contract for ONE!
<p>Nearly 2years ago i was contacted by sales rep advertising mifi device as Vodacom has noticed i tend to spend a lot of money on buying data. Nonetheless i took the deal they gave which was R128 which gave me 2GB of data a month including the device. recently i have found out that i was being charged for twice the amount for two devices and two sims ... Called in to call centre to query about it and got told i need to now go get an afidavit to prove i only have one device. This has been going on since last year july according to the call centre agent which i thought was rediculous as its an inconvenience for me when i only agreed to take out one device with one sim. I want to know who authorised this 2nd sim and 2nd device. As now i might as well have been buying data manually like ive been doing before. I would really like this sorted out and would like to be reimbursed. </p> <p>I have been with Vodacom since i got a phone really dont want to move to another network as you guys are really the kings of great cell service never have issues.</p> <p> </p> <p> </p> <p>Kind Regards</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
