DR
Dirk R

1 reviews | Active since Nov 2017

30 Nov 2017, 17:18

***** chapter 3

So its been 24 after my last post. Vodacom still didnt respond to my problem why its taking 15 days since lodging complaint and again its day 2 of 7 days waiting for a refund which can only be 48 hours maximum between banks. This is getting ridiculous now really.

0
Replies (2)
Vodacom
Vodacom's reply01 Dec 2017, 06:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply02 Dec 2017, 09:35
Official

Good day,

Our records reflect that Vodacom have paid the refund into your bank account on 1 December 2017.

Regards,
RM

Best regards,