mM
mmaphuti M

1 reviews | Active since Dec 2013

08 Sept 2020, 17:09

***** cell phone upgrade.

I cut ties with vodacom in feb 2020 due to ***** upgrade done on my account. Confirmation letter was sent to me that upgrade was reversed. Now in Sept i get a bill of R567...or so to say that i owe them. I dont know where this amount come from. No monthly statements were sent just final letter of demand. Im being taken from pillar to post by vodacom consultants.

Im being finally told that when upgrade was reversed, the contract remained in place. However my sim card was deactivated during ***** upgrade. Now im owing them for a line that they deactivated without my consent and gave my datails and a new sim card to a *********.

Vodacom you are doing me wrong and im tired of this matter that was caused by you.

0
Replies (3)
Vodacom
Vodacom's reply09 Sept 2020, 07:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

mM
mmaphuti M's update14 Sept 2020, 20:53
Reviewer Update
Thank you. Contract has been cancelled and all outstanding amounts cleared. Confirmation emails were sent.

Happy ex client.????
mM
mmaphuti M's update19 Oct 2021, 16:59
Reviewer Update
This account is still showing on my ITC. When will this nightmare end.??