***** Case Pending .... Pending ..... Pending

<p>I am so dissappointed in the service that Vodacom has been giving me and I have been with them for so many years. I logged a ***** case with them, as I was a victim of identity theft where someone impersonated me and stole an iPhone 6 on my account. It has been a month now since the call was logged with Vodacom for investigations. After a number of phone calls and follow up messages, I found out today that the incident was in a pending state and never pushed through to the ***** division. I cannot log a case with NFPS (National ***** Preventions services) to block my ID until Vodacom has completed their investigations. This puts me at risk all this time....I feel like claiming any damages that I might experience against Vodacom due to useless service delivery!!!! Completed unacceptable and bad ....really bad customer service.</p>