***** Case Opened

Good day , i am very unhappy with the latest service received from Vodacom . My wanted to terminate my contract and move over to Pay ad you Go as i don't need a new phone at the moment, just to find out that there has been a telephonic upgrade on my account (airtime only no handset ) - which i did not do . I had to open a ***** case get a police affidavit and all. ***** case opened almost 3 weeks ago - up until today no feedback from them at all. They then still try to take a debt order on my bank account after i requested to stop they order they just went and changed the amount and tried to take the money - but i have opened a ***** case . Totally ridiculous .