***** case not resolved and Vodacom makes the customer suffer due to their incompetence!

A ***** account was registered on my name. The case was opened on the 18-10-2022 with Vodacom Forensic Analysis Department. This department has made absolutely no effort to resolve the matter up to date. Vodacom has suspended my account on the 09-01-2023 and again on the 12-01-2023. Each time I call the accounts department on ***, I have to explain the situation and request for my line to be unlocked. I was also informed that the matter is still in progress. How can this matter not be resolved for 3 months now? Vodacom is absolutely useless in resolving this matter. It is costing my time and having to make quick alternate arrangements for data as i do online teaching and without any notification Vodacom just suspends the account! Is Vodacom going to compensate me for this? once my existing contract expires with Vodacom, I will definitely not consider using this network or recommend anyone else!