RE
Roxy E

1 reviews | Active since Sept 2016

08 Jan 2018, 13:53

***** CASE NOT ATTENDED TO

30/10/17 Cell phone was blocked and hacked where bank accounts were accessed and phone account went to R15,000 (Vodacom quickly refunded that) but the ***** case # A7-UO0G-GITF

Since 30/10/2017 I have had at least 5 attempts on the sim swop or similar on a corporate account and VODACOM are allowing this to happen with NO company documentation.

They just ignore my follow up request on ***** as its quite apparent this is internal.

I am enough of the NO service they provide nevermind the attitude of their Customer Care.

It just does not exist.

0
Replies (2)
Vodacom
Vodacom's reply08 Jan 2018, 14:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 Jan 2018, 08:08
Official

Dear Roxy

Please be advised feedback has been sent to you via email.

Regards,

RJ