***** case logged - Still NO feedback!!!!

I am truly DISGUSTED and appalled by the lack of interest into my ***** case. There is a clear cut case here and I haven`t received feedback since 8 January 2015. The legal team which no one can get hold of, haven`t given feedback since I was requested to do an affidavit. Call centre pretend to put managers on the phones! <br> <br> I have a 24 month data contract for R99 a month of which it expired in September. I had no idea when the contract was coming to an end only to discover that someone done an upgrade at a Homemark Store with my data number by requesting it to be converted to a telephonic contract for around R700 per month which was used to purchase a Samsang Galaxy phone. There are NO records for me signing or any evidence such as quotes or proof at the Homemark store. I cannot use my laptop s the data contract no longer exists and am paying an extra R700 on my bill which no one seems to care. How could a case like this possibly take that long???? It`s concerning as to how easily accessible my contract info and personal info. I am STILL getting billed and no one wants to investigate!<br> <br> PLEASE RESPOND THIS WEEK!!<br> <br> Disgruntled, <br> G. Wos