***** case for non existing contract with Vodacom

last month, I wanted to purchase iPhone 7 at istore via vodacom contract and got a suprise that I have a 'contract' with Vodacom and outstanding amount is now collected by their legal office. I was at Vodacom Menlyn at time and they sent me to iStore which did not find any records of me having a contract and they also sent me back to Vodacom to sort this out. A guy called Jay-dee logged a case of ***** because he could see that the contract was done ********ly and do not have records of me with that contract. when I follow up on my case, no one is willing to help and they do not prioritise this case which by the way they messed up. they do not want to take accountability for this mess. I am now sitting with a bad name at credit bureau for a contract I do not have. this is very unfair, ******** and unacceptable! I am considering importing to another network hopefully I get good prompt service with no *****. I encourage everyone to regularly check your profiles with relevant institutions before you find yourself in this mess!