***** Case and Poor Service

<p>Dear Vodacom</p> <p>I have had the followng customer query for the last 3 weeks. </p> <p> </p> <p>***** detected on two of my accounts:</p> <p>***</p> <p>***</p> <p>Last week Monday Siphiwe Makhubo informed via Vodaocm SMS that the ***** was confirmed and that requested retensions to reverse the upgrade and refund me will occur fater 14 days.</p> <p> </p> <p>Today on My Vodacom self service portal I notice that I have been billed R12 000 and R11 000 for each number. </p> <p> </p> <p>How can this be? I will seek legal advise if I do not get answers.</p> <p> </p> <p>Ryan Gillingham</p> <p>***</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>