***** Case

We have a number of cell phone contracts with Vodacom, we have had two of our cell phone contracts that have come too their two year cycle and only to be told when we are ready to upgrade that they have already been upgraded, obviously *****uantly upgraded. We where then told that they where evidently upgraded at the branch is in Sandton.<br> Again we questioned how is this possible, we asked Vodcom to than submit proof from the branch of the usual compulsary signed documents with company signatures and letter heads usually associated when doing upgrades.<br> Again the frustration is that Vodacom keep on telling us to contact the branch that the perticular upgrade supposed too have taken place, that branch is continiously avoiding our calls. We are now almost 3 months down the line with Vodcom saying they need to deal with it internally, well my question is quite simple if the store in question is avoiding the client and cannot even produce the documents that supposibly got submitted then surely Vodacom customer care should be able to address this immediately and not have the client sitting 3 months later not been able to get the upgrades it is due.