1 reviews | Active since Jul 2016
***** case
<p>I experienced the same thing with Cell C, I had thought maybe it was because they had my details hence it was easier for any ********* to access my details. I do not have any contract with Vodacom. On the 07/05/2016, I was on a holiday with my family at Margate R1198 was deducted from Vodacom, so I went straight to my bank which is Nedbank to reverse it. When I went to Cell C to sort out their ***** case, I decied to pass by vodacom and report this to them and to my suprise I was told that i had opened an contract with them where I took out 2 iPhones account number - ********** 8 and their cell phone numbers where 082 ********** and 082 ********** . I advised that I would a copy of the contract I had signed but the Consultant assisting at Overport, Ayanda Makhanya failed to show me any copies because the police had requested for them. Ayanda said he will email them to me because the phones were take at a Durban branch. He advised that he had sent all my documents to their legal department. Ayanda had not gottent back to. I called him on the 04/06/2016 to remind him and gave him an alternative mail but no response even today. on the 7/06/2016, I received an sms from legal stating they have received my documents – my affidavit stating I did not open the account, and ID no. ---- Oupa Mokoena from Customer care. They have deducted again R2496.00 this on the same acc no. on the 02/07/2016 and I reversed it on the 04/07/2016 – I am not sure why this debit order took place since I had been told the accounts where blocked. I feel the service is poor and terrible, I am being ********** by vodacom. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
