***** Case

Someone upgraded my Vodacom contract without me knowing about it, then they took an expensive phone, I logged a request with Vodacom about two weeks ago to have my issue resolved, they sent me an SMS that I should send my affidavit and id copy to *** I did that , I also sent my documents to [Email Removed] I even went to customer care in Menlyn to have my documents sent to Vodacom, but when I call to check the progress of my request they keep on telling me that they did not receive my documents. Now they closed my request without informing me of the feedback and I am now told that I still owe money for something that I did not do, I am so frustrated beyond the expected level.<br> What frustrates me even more is that when I called on Monday to confirm if they received my documents they told me that they did but when I call today I am told they did not receive my documents and they closed my request<br> My reference number is S3-9MP2J-J1R6F.<br> The person who is responsible for my case is Sarina Mohammed.<br>