pR
phemelo R
1 reviews | Active since Apr 2019
02 Apr 2019, 16:50
***** & cancellation
After numerous calls and a visit to your store my contract is yet to be cancelled and i have been billed for services i am not receiving. I also lodged a ***** case and cancelled my contract three times. (sim swap & upgrade done **********ly using my details) it's still not resolved.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Apr 2019, 07:36 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Apr 2019, 07:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Apr 2019, 09:09Dear Phemelo,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our chat today. We have advised that the contract has been cancelled and a request is currently pending with our Retentions team to process credits.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our chat today. We have advised that the contract has been cancelled and a request is currently pending with our Retentions team to process credits.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Apr 2019, 09:09
Official
Dear Phemelo,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our chat today. We have advised that the contract has been cancelled and a request is currently pending with our Retentions team to process credits.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our chat today. We have advised that the contract has been cancelled and a request is currently pending with our Retentions team to process credits.
Regards,
Vodacom Consumer Website Team
Best regards,