NC
Nathi C

1 reviews | Active since Jun 2014

12 Aug 2021, 15:41

***** by Vodacom staff members

Good day Please assist , recently receive a call from VVM debtor collectors advising that I owe vodacom money regadring a contract ihave with vodacom.

I would like to state that I have never opened a contract with vodacom in my life. I have even at some stage registered my ID number to be blocked by SAFPS. Please assist with having this account closed and removed from my name as I have never opened 1. Please advise the company to stop calling me on your behalf.

Another worry is that I check my ITC report almost every month and this vodacom account has never appeared there. Have had similar experiencies with Homechoise, Jet and MTN where accounts were opened without me applying for them.

Please assist me with closing this account and providing me with ptoof that it has been closed. I have never lost my identity document , so you staff was unable to verify the details they used to open this *****lent account

0
Replies (1)
Vodacom
Vodacom's reply13 Aug 2021, 07:45
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team