***** BY VODACOM SALESPERSON

On or about Tuesday 16 March 2021 at about 5pm, a Vodacom Sales person or Vodacom authorized salesperson/company called me from *** offering a fibre connectivity promotion of 100 MB download speed/50 MB upload speed with unlimited uncapped (2500 GB) and contention ratio 1:1 for a monthly price of R999. I said that it sounded good and I would like him to send me all the documents to proceed.

Then, on Wednesday 17 March 2021, I got all the e-mails that you see below with Sales Order: SO***, and none specified the correct and agreed line speeds or pricing, so I called the Vodacom Fibre Support Line on *** at 15:32, and the support person said she could not confirm anything and could not help me and each person and/or department that I went through to could not confirm anything and could not help me. I was left stranded and at the mercy and abuse of powerful and unaccountable Vodacom.

To date, 25 March 2021, I have NEVER received ANY formal contract or documentation detailing the offer details, being a fibre connectivity promotion of 100 MB download speed/50 MB upload speed with unlimited uncapped (2500 GB) and contention ratio 1:1 for a monthly price of R999, AND I have NEVER signed ANY formal contract or documentation or sent any writing by e-mail or sms or other media.

To continue, suddenly on Thursday 18 March 2021, I received a delivery of a Vodacom Fibre router which I left unopened since I was not sure what to do with it.

Then, on Wednesday 24 March 2021, I received a call to confirm if Openserve technicians can come to my residence and install the Vodacom Fibre router, I agreed, expecting to have use of 100 MB download speed/50 MB upload speed with unlimited uncapped (2500 GB) and contention ratio 1:1 for a monthly price of R999.

On Thursday 25 March 2021 at 12:17pm, the Openserve technicians came to my residence and installed the Vodacom Fibre router (NB: I already had an Openserve fibre line that was active with a different Internet Service Provider, so the Openserve technicians only had to plug in the Vodacom router and call the Openserve centre to activate it). At this point, I decided to check the line speeds and billing again, assuming that now because the line was activated, Vodacom would be able to confirm the line speeds and billing. I called the Vodacom Fibre Support Line on *** at about 1pm, and the support person, Amber, stated that my installation was for a 50 MB download speed/25 MB upload speed for a monthly price of R969, which was DEFINITELY NOT WHAT I AGREED TO OR EXPECTED. I explained everything and she said that she could not do anything (how convenient) and she can only log a cancellation request (SR ***) which means I will be liable for this month's billing and the notice period billing (and the router, I expect) - So, now I am liable for thousands of Rands due to ***** and misrepresentation by a Vodacom Sales person or Vodacom authorized salesperson/company. Out of pure desperation, exasperation, hopelessness, frustration, anger and being a victim of this ***** and theft, I called the Vodacom Fibre Support Line on *** again to speak to the Vodacom billing department. I spoke to Cindy, and she also said that she could not do anything (how convenient) and she can only log a dispute request (SR ***) and that I should write this e-mail to the addresses listed above.

PLEASE REVERSE ALL MY FIBRE BILLINGS AND CANCEL THE FIBRE CONTRACT DUE TO ***** AND MISREPRESENTATION BY A VODACOM SALESPERSON OR VODACOM AUTHORIZED SALESPERSON/COMPANY.

Devastated at being a victim of this ***** and being abused by an unaccountable Vodacom.