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Paula R

1 reviews | Active since Sept 2012

12 May 2021, 14:48

***** by Vodacom employee

On Friday, 7 May 2021 at 12.24 I contacted Vodacom customer care (Upgrade/ Cancelation) Department and was assisted by "Kevin" . I only requested from him that I would like to know when does my one contract expire. He confirmed that it will expire in November 2022. An hour after the conversation I received and sms stating CONGRATULATION WITH YOUR UPGRADE UNTIL 2023. I NEVER REQUESTED AN UPGRADE AS I HAVE STILL A YEAR LEFT ON MY CONTRACT!!! "Kevin" committed ***** on my name by upgrading my contract without my permission!!! I HAD TO PHONE BACK 3 TIMES AND WAS ON THE PHONE FOR 25 MIN BEFORE A LADY (CANNOT RECALL HER NAME) ASSISTED ME AND SAID SHE WILL ESCALATE MY QUERY AND THAT SOMEONE WILL GET IN TOUCH WITH ME AND I WILL RECEIVE A EMAIL AND SMS CONFIRMING THE CANCELLATION. On Monday 10 May 2021, I again phoned Vodacom as I was not contacted or received any communication. I was assisted by Oscar and he indicated that my query will be escalated. I said that it has already been escalated Friday. He then requested me to hold the line.... which I did... came back after a while and informed me his Supervisor will contact me within 20 min and I will receive an email and sms regarding the cancellation. To date no communication was send to me. Vodacom employees commits ***** on clients names and get away with it. I do want an response from Vodacom and this must be taken up to why ***** are committed on my name.

0
Replies (3)
Vodacom
Vodacom's reply13 May 2021, 07:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
PR
Paula R's update26 May 2021, 09:27
Reviewer Update
Please note that Vodacom Network Department or any employee from Vodacom has contacted me. Nor did I receive any explanation to why my contract was extended without my knowledge or permission or that the mistake was reversed. I will not take responsibility for a contract extension that I did not request and will not be held accountable for the extended contract. Vodacom owes me a explanation to why their employees can activate a contract on behalf of a client without the client's knowledge or permission.
PR
Paula R's update27 May 2021, 09:10
Reviewer Update
Please note that Vodacom Network Department or any employee from Vodacom has not contacted me. Nor did I receive any explanation to why my contract was extended without my knowledge or permission or that the mistake was reversed. I will not take responsibility for a contract extension that I did not request and will not be held accountable for the extended contract. Vodacom owes me a explanation to why their employees can activate a contract on behalf of a client without the client's knowledge or permission.