OM
Onica M

1 reviews | Active since Mar 2009

04 Nov 2022, 14:04

***** by vodacom

A contract has been **********ly issued by Vodacom on my name I discover this today when I logon to the app and see that I've been billed R412. I thought it's the contract that they cancelled last month which I was billed in error only to find out it's another one of their vendors that issued one. I called the ***** department and the lady that answered me was rude she kept telling me what I'm telling her doesn't matter I must shut up I asked her to calm down so we can resolve the matter she swore at me and cut the call. I called back I asked for her name she cut my call again. I called again she kept cutting my call. I have not been assisted instead I've received insults got trying to find out who issued a ********** contract in my name

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Replies (1)
Vodacom
Vodacom's reply06 Nov 2022, 22:25
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team