TM
Tshidiso M

1 reviews | Active since Jun 2018

20 Dec 2018, 09:04

***** by Vodacom

I received a notification from my bank that vodacom has deducted money from my bank account in March 2018, when I call their customer service to inform them that my contract expired in 2014. The lady told me that my data contract was activated at Incredible Connections (Mall of The South). I told the consultant that it was not me and she advised me to send the affidavit and my ID copy to ********** for investigation. I sent everything to that email address on the 03/04/2018. Each time I call vodacom there is no one who is willing to help me resolve my dispute as I was sent from pillar to post and now they handed the account to MBD Attorneys who are harassing me for the service I did not even use. I am a frustrated consumer who was de*****ed by vodacom

0
Replies (4)
Vodacom
Vodacom's reply20 Dec 2018, 09:32
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
TM
Tshidiso M's update20 Dec 2018, 09:36
Reviewer Update
Now you want to assist after my reputation and credit record has been dented?
Vodacom
Vodacom's reply20 Dec 2018, 09:53
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. The reference number is ***.
Regards
Vodacom Consumer Website Team
TM
Tshidiso M's update20 Dec 2018, 09:59
Reviewer Update
I have a lot of those reference numbers and was promised that my query will be resolved in 30 days, how many 30 days will it take to even get the contact number for your ***** department. I have you attorneys breathing on my neck and it is frustrating