SK
Sibongile K

1 reviews | Active since Feb 2018

23 Mar 2018, 15:49

***** by vodacom

I had a contract with Vodacom which expired on 21/08/2017. called Vodacom to cancel and I was told that I have already renewed my contract. I advised that I have not done so and I do not have the intention to renew they must cancel the contract. I was told that they will investigate and come back to me, I am the one who was always following up with Vodacom with no positive response. Everytime been told different story. I am now receiving calls from Vodacom demanding money for a contract which I did not renew. They always promise to investigate but fail. The number in question is ********** 799 and I can be contacted on ********** 849. I am seriously not happy about the attitude of Vodacom.

0
Replies (4)
Vodacom
Vodacom's reply24 Mar 2018, 10:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply27 Mar 2018, 11:14
Official

I attempted to call you, however there was no answer.

I left a voicemail message and will send you an email as well.

Kind regards

Rashieda

Best regards,

Vodacom
Vodacom's reply03 Apr 2018, 08:24
Official

Dear Client

As discusssed telephonically, the credit is in progress and updates will be provided to you directly.

Kind regards

Rashieda

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply05 Apr 2018, 11:32
Official

Dear Client

As discussed, the credit was approved and the matter was resolved.

Kind regards

Rashieda

Vodacom Consumer Website Team

Best regards,