JW
John W

1 reviews | Active since May 2013

20 Mar 2017, 15:31

***** but no feedback or assistance from Vodacom in over a month-

<p>The WORST service experience I have ever had. An account was activated onto my bill for over R5000 worth of data, I have spent the last month calling Vodacom daily, sending Affidavits, mails, copy of signature everything that Vodacom requests and I still have not had any feedback. The accounts department calls me daily for payment but I refuse to pay this account because it is in dispute!!!</p> <p>ref: S4-NFS3J-JD4BA</p>

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Replies (1)
Vodacom
Vodacom's reply20 Mar 2017, 16:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team