***** Billing

<p>I have been struggling with Vodacom since December, I am being billed extra on out of data bundle even when am not using the device this has happened more than 2 times, I have called the customer care center to lodge complaints and all I get in return are letters of good will, no one has bothered to prove to me how or when I used out of data bundles up to now and its been 6 months already. Last week I received a call from an agent asking about my overdue account when the contract expired in February and I did in fact request for the contract to be terminated, the excuse I got is that the account is still owing and yet she didn't bother to address my dispute regarding the out of data bundle billing, there is a dispute pending and all you care about if your freaking money, where is the customer care and satisfaction in that???I have no problem settling the account but can someone at least give me a true and honest reflection of my account??? Your agent further stated that you have only recently stopped billing my account, to be honest I expected this to stop in February! Can someone please address this matter urgently as I want it resolved since 6 months ago and it's been very frustrating and inconveniencing at this point, my account number is ********** 421.</p>