***** Billing

In December of 2014 we were migrated from Nashua Mobile, to Vodacom & ever since being with Vodacom I`ve had endless problems, January 2015 I did an upgrade & was told that the package I was on before had been discontinued & I opted for the closest to the one I had 1stmonth I understood that the charges levied were as a result of the upgrade. The last time I got a statement was in January, in December & Jan I still asked if everything (billing date, debit order date will not change), and I was assured that nothing has changed. But guess what? Its changed I have been billed gazillions of rands & I have no idea what I am billed for as I have not received my statements. I have tried numerous times to get in contact with Vodacom customer care & on all occasions I don`t get to speak to a consultant despite being told by the horrible voice recording that I am being transferred. Today I held on for 20:59 minutes while I listened to the recording. Sunday (01.03.15) I held on for more than 15minutes while they were experiencing high call volumes. Vodacom is a bunch of ********* & ******, right now I would like to opt out of this contract & pay whatever charges I need to pay. This sucks!!!!!