BP
Bianca P

1 reviews | Active since Jun 2012

27 Jan 2021, 10:45

*****

On the 19th I received a sms that someone is requesting a new number on my contract. I immediately contacted Vodacom Customer cars just to find out that someone took out a contract on my name in Kemptonpark. Lady i spoke to send a mail to dispatch to cancel order. Got a call from dispatch and all was sorted as i understood. The 25th a debit order went off as i contacted Vodacom just to find out that the contract was never cancelled. I am not a happy customer. That is why i went to prepaid after my contract ended, because of all this. Not happy with the service i received.

0
Replies (1)
Vodacom
Vodacom's reply27 Jan 2021, 11:13
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team