*****, bad service, no feedback

I have been in contact with vodacom since 24 September 2017, spending approximately 30 min to an hour on the phone. The query stems from an amount of R3000 being debited from my account September and now October, prior to that it was the usual top up for 3g contract. Upon the first phone call to your call centre in September I was notified that my contract was incorrect as I signed for a 3g top up, the staff member advised that she contacted the Alberton city store to confirm that contract I signed for. I have requested a copy thereof and to date nothing received. I was also advised that I would be credited within 7 working days which never happened. I had my bank reverse the debit order, today I receive a notification and again the debit was passed. I spoke to another staff member about 10 min ago being transferred from pillar to post, from a headset not working to a screaming legal staff member, being patronized and bul****. A staff member confirmed details on the contract which was not mine, which is now ***** because there is a passport number as identification. This is unacceptable, the staff are ***********, the whole experience traumatizing, today alone I spoke to 9 staff members and guess what no one can help or escalate. What is the point of having a customer service call centre if unable to assist.