DN
DUMISANI N

1 reviews | Active since Mar 2021

11 Mar 2021, 23:16

*****.

Good day, i am extremely disappointed with vodacom. Last year insurance was added on my account without my consent. I phoned so many times advising them to cancel the insurance which they never did. I continued paying my normal contract amount and the account kept building up arrears for Insuarance. After several phone calls the Insuarance was only canceled on Monday but to my surprise my phone has been cut because they are saying my account is in arrears and as long as i dont pay the insurance arrears it will remain closed. Can someone please sort out this messy as this is pure ***** to add insurance without my consent and expect me to pay. Can you cancel the insurance arrears from last year and reconnect my phone as i don't owe you anything.

0
Replies (2)
Vodacom
Vodacom's reply12 Mar 2021, 06:41
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
DN
DUMISANI N's update15 Mar 2021, 13:36
Reviewer Update
They have not finalized my issue and my phone is still suspended. They promised to call me back and they have not. Where does finrite get any right to suspend my phone as i don't have any contract with them? Can i please have my phone connected as i don't owe vodacom anything.