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I would like to know how is it possible that Vodacom can escalate my account to 36mounths if I only missed a payment but then paid the account with the outstanding balance?!

Without my knowledge, you did this and now I need to pay another year. I'm sorry, this is breaking of the contract. I want an answer to this how are you going to update the account so it reflects the 24mounths and not the 36months?

Please Vodacom let someone contact me because your customer care is useless to know one can help and I'm being placed to a different consultant every few minutes because they can't help with my problem. I look forward in speaking to someone that can resolve this problem.