GM
Getrude M

1 reviews | Active since Feb 2020

08 Feb 2022, 10:16

***** at vodacom shops

My name is poppy mohale a ***** was done using my 21 year old daughter documents at vodacom east London according to their branch at festival mall, their forensic department ask my daughter to sign signatures and submit documents up to now no one has ever said anything to her but already she's got default of up to 24k under experian reports Vodacom must security measures to prevent such thing from happening their staff so ********** activities and now my poor child is suffering she can't even get a job at the bank because of defaults

After this I'll I will be taking the matter to the ombudsman because many south Africans are crying of ***** that is happening at vodacom instead of finding who open that contract who authorized it they penalize innocent people

I meant my daughter was at work at Truworths in kempton park how come she can be in two places unless someone took her details and open that contract

Because there's a guy by the name of Thato who goes to Telkom and vodacom that we suspect he might have taken my daughter's details and give them to whoever at vodacom my daughter has a contract with Telkom not vodacom her name is briony mohale

I call upon everyone who has been a victim of ***** at vodacom shops please let's us unite and take this matter to the Ncr or ombudsman vodacom need to investigated

I need vodacom to remove those defaults under my daughter's name because 'now they have cost her job opportunities

0
Replies (3)
Vodacom
Vodacom's reply08 Feb 2022, 11:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
GM
Getrude M's update09 Feb 2022, 16:14
Reviewer Update
Ref Ec-170722RNA
***
GM
Getrude M's update09 Feb 2022, 16:17
Reviewer Update
Good day that is the reference number for my complain, again your customer service agent called Dean was so rude, instead of getting my story he wanted to accuse me then he hang the phone I wonder is that how you solve customer complaints