***** AT VODACOM ROSEBANK MALL STORE

Item: Vodacom
Rating: 1
Author: Washington T

Recently I got a contract from Vodacom and so I now have SEVEN (7) contracts with Vodacom. I have been a loyal Vodacom customer since 2014.

To my shock and surprise, when I opened the My Vodacom App, the eBilling address was set to *** which is NOT my email address. THIS IS *****.

This happened at the Vodacom Rosebank Mall branch and I believe they did this to "FIX" me after I demanded to speak to the floor manager when I was getting frustrated being served.

Whoever changed my eBilling address at the Vodacom Rosebank store obviously had ulterior motives and possibly *****.

I have just called in the Vodacom customer care centre today and asked them to change this email address.

THIS IS ***** ON THE PART OF VODACOM ROSEBANK MALL STORE.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

05 Oct 2020, 08:34

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply05 Oct 2020, 08:34

Official

Washington T's updateReviewer Update

05 Oct 2020, 15:33

That does not address the fact that someone at your branch tried to commit ***** on my account.

Washington T's update05 Oct 2020, 15:33

Reviewer Update

That does not address the fact that someone at your branch tried to commit ***** on my account.