LF
Louis F
1 reviews | Active since Mar 2019
28 Mar 2019, 16:25
***** at Vodacom outlets Chatz Majuba Mall
I yesterday complained . Vodacom rep**** tried to get hold of us . No one phoned us . People check your accounts with Vodacom they allow people to do upgrades and worst of all change all your details except banking details . Then they tell you it can take 7 to 14 days to have this rectified . Not acceptable . We had a simular situation last year October . Submitted affidavits etc to Vodacom ***** dep . Nothing came of that . You are fighting a losing battle with them and have to pay . Their services are poor .
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Replies (2)
Vodacom's replyOfficial
28 Mar 2019, 16:37 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Mar 2019, 16:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
28 Mar 2019, 19:29Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Vodacom's reply28 Mar 2019, 19:29
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team