***** @ Vodacom direct! consultant does upgrade without my consent!

<p>I'm a long time (10years+) customer with vodacom and it's that time again where I'm due for an upgrade. I go to a vodacom store to do my upgrade and I'm told an upgrade has already been processed on your line. </p> <p> </p> <p>This all happened when I enquired about a Samsung Galaxy S8 plus around 21st June. </p> <p>I spoke to phindiwe ntuli and just asked about the mobile. I informed that I would only be interested in doing an upgrade at the end of the month and did inform that I should be called at month end as I'm still deciding which phone to take the upgrade on. </p> <p> </p> <p>Firstly conformation department were told explicitly to put the upgrade on hold until month end and when they call me I will tell them yes or no and what phone to do upgrade on. </p> <p> </p> <p>They didn't call me, actually no one called, they processed the upgrade without my consent and without my confirmation. I'm suppose to accept the upgrade and to top it off I DONT KNOW WHAT PHONE, COLOUR OR PACKAGE I'm upgrading on and it's not even the phone I enquired about in the first place!! </p> <p> </p> <p>This is ***** as far as im concerned. I am now unable to take the special that the store is offering of Huawei P10 with free P10 lite. This special is ending now on 6th July which means that</p> <p> I WILL MISS THE SPECIAL I WANT!! </p> <p>ALL BECAUSE THERE ARE ********** *********** PEOPLE WORKING AT VODACOM! </p> <p> </p> <p>I am now in the process of taking this up with legal department. </p> <p> </p> <p>You all must be aware of the dangers of being an account holder at vodacom. You are not safe!</p> <p>If an upgrade can be done without my consent what else can be done that I'm unaware of.</p> <p>If anything similar has happened to you, please share the experience with me. </p> <p> </p> <p>I NEED THIS FIXED UP AND REFUSE TO LOSE THE SPECIAL I WANT BECAUSE OF *****! </p>