DS
David S

1 reviews | Active since Apr 2018

11 Apr 2018, 22:25

***** at Vodacom - check your bills

Vodacom continually add content services when not requested and charge an exorbitant amount for these. I have complained at their outlets and am met with a shrug and "I know" response but I have to phone the call centre to have them removed.

This is happening on a monthly basis and the CEO denies that it is happening!

It is frustrating and is ***** condoned by Vodacom management.

0
Replies (3)
Vodacom
Vodacom's reply12 Apr 2018, 06:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Apr 2018, 14:49
Official

Dear Customer,

As per our telephonic interaction the matter has been resolved.

Regards,

Wardah

Vodacom
Vodacom's reply12 Apr 2018, 14:49
Official

Dear Customer,

As per our telephonic interaction the matter has been resolved.

Regards,

Wardah