SS
Shereen S

1 reviews | Active since Oct 2022

06 Oct 2022, 13:54

***** at Vodacom

*****. I requested to cancel an old cellphone number that I had ,but that I had not been using for months . Instead of it being cancelled , I am receiving huge bills and this month they have debited by account over R2800 after I received confirmation that the cell number had been cancelled. No one responds to my emails and trying to phone them is a joke. It appears to me that there is internal ***** that has taken place and now no one wants to take responsibility. This has been ongoing since January 2022. I just want the account cancelled and to refunded all the monies wrongfully debited from my account.

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Replies (1)
Vodacom
Vodacom's reply06 Oct 2022, 14:15
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team