SS
Shereen S
1 reviews | Active since Oct 2022
06 Oct 2022, 13:54
***** at Vodacom
*****. I requested to cancel an old cellphone number that I had ,but that I had not been using for months . Instead of it being cancelled , I am receiving huge bills and this month they have debited by account over R2800 after I received confirmation that the cell number had been cancelled. No one responds to my emails and trying to phone them is a joke. It appears to me that there is internal ***** that has taken place and now no one wants to take responsibility. This has been ongoing since January 2022. I just want the account cancelled and to refunded all the monies wrongfully debited from my account.
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Replies (1)Vodacom's replyOfficial
06 Oct 2022, 14:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Oct 2022, 14:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
