***** at Vodacom

I have had a Vodacom contract for the past three years. I have never upgraded my contract since then. Yesterday I called Vodacom to cancel my contract and they told me that someone had called their office last month to upgrade the contract, as mentioned I have never upgraded my contract and clearly this is ***** which is not a first occurrence. In 2017 when I first signed up for my Vodacom contract in store, I submitted all my personal documents, my bank account was later debited with R1000 by MTN, common sense says someone from the Vodacom store stole my personal documents and used them to get a contract at MTN cause it was the only place it had submitted by personal documents and it was the only service provider I had a contract with and in addition this ***** happened straight after I submitted my documents to the Vodacom store and I have never lost any personal document. Now yesterday when I called Vodacom to cancel my contract I was told someone called in last month to upgrade the contract, which clearly was not me as I was contemplating canceling my Vodacom contract for months now. Vodacom please investigate who upgraded my contract without my permission, this is not a first ***** experience with your company as mentioned, I am highly disappointed and do not want to continue with my contract with you now or in future. I am tired with this Nonsense your call Centre is also nonsense it took me two weeks to get to speak to someone, I always had to hold for more than 5 minutes. I want this contract cancelled