***** AT VODACOM AND CEO MUST RESOLVE

I sent my phone for repairs at Eastgate. I'm due for upgrade but was going to do that around June. A consultant called me saying that they will inform me once my phone has been repaired so I can collect it. The consultant called again saying that do I accept the upgrade and I said no but he still went on with the transaction and ordered the phone and also got an OTP code. Later on a white man called me saying that it was ***** and that they will cancel the order so I can do it myself. went to the Vodacom store in Rivonia Village Shopping Centre to do the upgrade on a different package and the consultant there said there was a red flag there stating that there is ***** which I thought the white man cancelled because he promised it was going to be cancelled. She then told me I must go to the police station to do an affidavit so that they can stop the *****. Why do you have to inconvenience the client??? Wasting my petrol driving up and down the police station as if I have nothing else to do and as if it was my fault. A simple thing as repairing my phone comes to this. I am very frustrated and angry that 'South Africa's leading network' is doing this to me after so many years of loyalty. I need this issue to be investigated and resolved. Kim from Vodacom then called saying that they'll resolve it but still NOTHING. This situation has been going on since March and I'm fed up. I am cancelling my contract today and this ***** to be stop. Will be taking Vodacom to court as well if I see any Vodacom debit order and listings as it will mess with my credit record. Need the CEO to resolve this as other people couldn't and they taking this situation lightly