1 reviews | Active since Mar 2009

20 Aug 2018, 19:02

***** AT VODACOM, AGAIN!

I wish i could give minus stars, since this is now on 4 years.

VODACOM, since you cancelled my SIM card, 1 year into the 2 year RED ADVANTAGE contract without warning, i need to claim loss of busines, since i had my ********** 248 number, over 25 years, it was my business, my personal and my life line, in the end.

Since you also refunded R8000 from only 1 month of the now 48 months, incorrect charges, yet you attempt to black list me for some small under R2000 fee, well, if you refund the other 47 *******ly charged months minus the few i have other credits for, possibly another 4 or 5 at the most, well R1000 over 47 months, is R47000, minus lets say 6 months credited already, that is R41000. Minus the R2000 max you have attempted to blacklist me for that is R39000. Do you know it is ******* to blacklist someone without resolving all of your queries, and this does include proper PROVABLE resolutions, not sending an automated SMS every 2 days after a report, stating the case is closed due to no reply, I CANT REPLY YOU CANCELLED MY SIM, A SIM I PAID FOR AND WHICH WAS WORKING PERFECTLY, how can i reply, would this not also mean ***** since you lie about CASE RESOLUTION??

Add to that the FALSE CEO's i have recorded calls, SMS and EMAILS from, all lies, which is easy to prove since the CEO needs to be recorded at the time they are the CEO, more *****.

Add to that the huge loss of income i can prove on my bank statements and companies bank statements, for a cancelled sim, when the very VODACOM contract states, the line will be open for incoming calls UNTIL THE CONTRACT HAS EXPIRED, that is a year still after cancellation. Add to that, the query you cancelled the SIM, not the contract or number, only the SIM since i am not allowed porting the number, which as per ICASA should be allowed if the contract is void or cancelled, and i cant do, means you are at fault.

My R40 ********** 0 income has gone to at best R6000 a month due to VODACOM, and i am not at fault, add that VODACOM has credited me on numerous occasions FOR THE SAME FAULT, yet only ever for 1 month, and this is more than enough needed for a court room, and i dont even need representation, the facts and recorded calls tell the story.

WHAT IS GOING ON AT VODACOM, I KNOW ZUMA *****ED UP RSA, WHY FOLLOW HIS EXAMPLE?

And VODACOM, an automated reply wont do here, i want an open discussion, i am not afraid of my number being in the open since you destroyed it and my life so far, i dont care what the resolution is since if it is proven, it legally can be said. So please, reply only on here, so the other VODACOM subscribers can see the proof, and any VODACOM subsrcibers needing more proof, PM me and i can upload all calls/statements/emails and SMS proof, to a public share. PLEASE BE WARNED, THERE ARE OVER 200 HOURS OF RECORDED CALLS, JUST IN 2017 ALONE SO THERE WILL BE A LOT OF PROOF.

0
Replies (1)
Vodacom
Vodacom's reply20 Aug 2018, 20:32
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will NOT contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team