evdm
eben van der merwe

1 reviews | Active since Mar 2017

23 Mar 2017, 13:28

***** at vodacom

<p>On 21/02/2017 at 15:05 i received a message from vodacom that your twin call has been activated. vodacom mobi. At teh same time with another massage that your sim card generic has been activated. At the same time with another message your connection fee has been activated. I never phone them or was at a vodacom shop to requist this service.</p> <p>On 21/02/2017 at 16:52 i received a sms from vodacom sms with my standard bank otp to access your profile was sent 21 Febr 2017 at 16:52:27. On 21/02/2017 at 16:48 i received a sms from vodcom with my sms my standard bank otp to access your profile was sent 21 febr 17 at 16:47:50. On 21/02/17 at 16:48 i received message said standard bank internet banking signed in on 2017-02-21 at 16:47:47 queries ********** 00. I was not near a internet capability or access point to do any such transactions.I was on the road from johannesburg to vanderbijlpark.On 21/02/17 at 23:49 i received a message from standard bank: once of payment to daily ink tattoo stu with account ********** 23 for r4 000.00 confirm otp 28505. Again on 21/02/17 i received a message from standard bank once of payment to daily ink tattoo stu with account ********** 23 for r 4 000.00 confirm otp 30644. On 21/02/17 at 23:43 i received a message from standard bank r 10 000.00 paid for account 0615 to softdrinks and beer ********** 82. at that time i was sleeping. On 22/02/17 at 04:15 my whife woke me up and said that there is r 14 000.00 out of the account.</p> <p>Since that day i phoned vodacom customer care and they can not give me answers. Every time i stop this twin call, sim card generic and network synchronization then somebody at vodacom activated it again. I went to the vodashop in vanderbijlpark and sit there as soon as they deactivate it somebody activate it again. I reported it at vodacom with different ***** no EC-OCIE-1DNDK1 REF 1- ********** ********** , EC- OCIE-1DRGAO REF 1- ********** ********** , EC- OCIE 1DVO5S REF 1- ********** ********** 9, EC-OCIH - 3KUVAM FW REF 1- ********** ********** .. I even report this situation at veronica claasen@merchants .co.za this matter because she is the shift supervisor. thare is no current outcome and my money is cone and nobody give me feedback</p> <p>thanks</p> <p>eben </p>

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Replies (2)
Vodacom
Vodacom's reply23 Mar 2017, 14:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

evdm
eben van der merwe's update29 Mar 2017, 14:21
Reviewer Update

NO CONTACT FROM VODACOM UNTIL TODAY