jK
jan K

1 reviews | Active since Apr 2014

13 Mar 2017, 19:15

***** at Vodacom

<p>I ended my contact with vodacom in January 2017 and port my number to MTN. i kept my old number ********** 818. I got confirmation from Vodacom that my contract was ended after i had to phone in, During Febrauary i recceived an invoice and thought it is the last one, On 11 march i received another invoice but for a diffrent number ********** 951 for Smart S + caller ID. when i try to phobne it it is just says number does not exist. I had the ********** 818 as for long as i can remember.</p> <p>How is it possible that i cancelled my contract and then a new one pops out with a new number. I did not give permssion or app**** for any new service. I dont want anything to do with vodacom - this is *****</p>

0
Replies (2)
Vodacom
Vodacom's reply14 Mar 2017, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Apr 2017, 09:03
Official

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused. You may review your rating on the Hellopeter website.

Regards,

R. Maart