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andrew crewe-brown

1 reviews | Active since Feb 2017

14 Feb 2017, 15:45

***** at vodacom

<p>I reported an ******* sim swap on Saturday, was told it had been cancelled. My service was then terminated. After 4 days of constant calls to 082111 I have now been told that the ******* sim swap was not cancelled and that I have to wait up to 14 days to get my service reinstated. OR I can go to a vodashop to buy a new sim and do a swop myself. In the keen time, my service has been used *******ly for 4 days.... no accountability taken by vodacom</p>

0
Replies (4)
Vodacom
Vodacom's reply14 Feb 2017, 15:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

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andrew crewe-brown's update15 Feb 2017, 07:48
Reviewer Update

call me on ********** 224 ASAP

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andrew crewe-brown's update15 Feb 2017, 07:49
Reviewer Update

ref # 1/ ********** 047852

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andrew crewe-brown's update16 Feb 2017, 10:18
Reviewer Update

i have still not received any response or indication of when my service will be restored