***** AT VODACOM 4U ON MY ACCOUNT

Good Day,Yesterday I received an sms that a vetting application for a new line has been registered against my account.As soon as this message was received my husband called the number on the sms to contact for any queries which then was at VODACOM 4U at trade route mall. He explained to the manager that his ID was ****** and that the people in possession of his Id Book Have app**** for a contract at the store and an sms has been received on our side.We then find out that the application was already put through WITHOUT a bank statement.Furthermore when the guys returned back to the VODACOM 4U store an email was sent to my husband who then requested from the store Manager to please retain them while we call the cops for ***** as well as identity theft however she refused to do so thereafter contradicting her statement saying that they left.She could not keep aside the original id book or contact mall security for assistance however all she could do is let them WALK OUT of the store with the original ID Book.As store manager we trust that the people you put in charge should be more vigilant as well as efficient in dealing with *****. Your urgent response is appreciated.