***** at vodacom

Pathetic experience with vodacom. I received a Samsung A32 5G at my old residential address which I no longer reside at. I did not consent to this nor did I have any knowledge of this new line created for me. I have been trying for the past month for pick up from my new residential address which is Durban. This phone was sent to me in the month of October 2021. It is now November and vodacom did not make any attempt to pick up this phone. I have sent numerous emails to *** and to date did not get any feedback. A vodacom agent created a new line for me and started debitting from my bank account. I have not given any consent nor did I authorize this debit order. This matter is becoming highly frustrating because I am not getting any assistance. Just getting pushed from pillar to post speaking to different agents. I need some assistance asap or else vodacom will keep taking out funds from my bank account for something that I did not request nor did I authorize.