TM
Tshepo M

1 reviews | Active since Jul 2019

31 Jul 2019, 09:54

***** at Vodacom

My contract was **********ly upgraded and the ******* had all my information including existing contracts from Inside Vodacom, by then i reported the case to both vodacom and the police and still today the case has not been solved as vodacom continued billing me and i still have not received response from them directly on the latest, i find this frustrating as it is impacting on my credit record.

I requested Vodacom to investigate and correct or clear my name and refund any amounts paid. I was told that i should email a copy of all the documents and a police affidavit to ***, and ***.

I am shocked at how this can happen and the level of ***** vodacom allows, based on social media reports of similar cases, i am still waiting for the phone call from vodacom ***** and Symington & de kok regarding my case.

0
Replies (1)
Vodacom
Vodacom's reply31 Jul 2019, 11:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,