LB
Louna B
1 reviews | Active since Jun 2012
23 Jun 2019, 15:40
***** at Vodacom
For the past 6 weeks I kept buying airtime which seemed to disappear. I then kept daily track and noticed that EVERY day R7 is deducted from my airtime, a total of over R200 ******. We live on a pension but Vodacom deems it fit to ***** from us.
What is going on? And who will refund this ****** money?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
23 Jun 2019, 18:31 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Jun 2019, 18:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
24 Jun 2019, 09:45 Dear Louna
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Vodacom's reply24 Jun 2019, 09:45
Official
Dear Louna
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team