MM
MATIMBA M
1 reviews | Active since Jan 2015
10 Jun 2019, 09:00
***** AT VODACOM
On Saturday the 8th of June my number was "hacked", Vodacom authorized a sim swap of my number by someone I don't know even though they got "security" questions wrong, they accessed my WhatsApp contact list and started asking people for money, I now don't have a phone because they are refusing to reopen my number without a police affidavit, what the hell Vodacom, you allowed someone to do a sim swap on my number to de***** my people but you deny me the access to reclaim my number, I have been without a phone since Saturday evening, Vodacom is ****
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
10 Jun 2019, 10:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Jun 2019, 10:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Jun 2019, 11:30 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply10 Jun 2019, 11:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,