PM
Paleswa M

1 reviews | Active since Aug 2018

07 Aug 2018, 12:40

***** at Vodacom

was a ***** victim in 2016 December and 2017 , while other stores have already cleared my name Vodacom has decided to send me a bill to say I'm owing instead of investigating the issue and calling me for more info, i have handed the matter to Lipco but still i feel there is not much done on the issue. i have sent all documents.

0
Replies (8)
Vodacom
Vodacom's reply07 Aug 2018, 15:43
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will NOT contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply08 Aug 2018, 12:14
Official

Dear Paleswa,

Our attempts to make contact rang to voicemail.

We have received feedback regarding your Hellopeter posting.

All credits were loaded and lines cancelled...the client was handed over due to none payment of the number ***.

Ref *** was logged with Upgrade ***** 2017-02-01 08:56:25. They have requested a copy of an affidavit, 3 signatures and an id copy for ***** to be investigated, to date no documents were sent and your request was closed.

Kindly be advised no ***** was confirmed.

Please also refer to the sms we have sent in this regard.

Warm regards,

Shad

Best regards,

Vodacom
Vodacom's reply08 Aug 2018, 12:39
Official

Dear Paleswa.

Our attempts to make contact rang to voicemail.

We have received feedback regarding your Hellopeter posting.

As per ref : EC-1JHQ-21954O ***** was confirmed- query was resolved.

All credits were loaded and lines cancelled...the client was handed over due to none payment of the number ***.

Ref *** was logged with Upgrade ***** 2017-02-01 08:56:25.

They have requested a copy of an affidavit, 3 signatures and an id copy for ***** to be investigated, to date no documents were sent and your request was closed.

Kindly be advised no ***** was confirmed. On the above query.

Warm regards,

Shad

Best regards,

PM
Paleswa M's update08 Aug 2018, 13:03
Reviewer Update
i was never notified of the ***** being cancelled and every time i went to Vodacom to make payment on the ********** 485 number i was told it was being investigated, i did email all that was required of me and even sent to all documents. that line and phone where blocked in 2017 and i was only owing 1500. thats the amount that i needed to pay.
PM
Paleswa M's update08 Aug 2018, 13:04
Reviewer Update
when called earlier today i was in class and could not get to the phone.
PM
Paleswa M's update08 Aug 2018, 13:06
Reviewer Update
my issue has not been handled the correct way and i had no call or anything to serve as proof that those lines where cancelled and was refused to make payments. please check again as i am willing to pay the outstanding 1500 not the rest.
PM
Paleswa M's update08 Aug 2018, 13:07
Reviewer Update
i am not satisfied with this information.
PM
Paleswa M's update16 Aug 2018, 10:57
Reviewer Update
hi. i am patiently waiting for your response as i have tried calling the numbers i got and there was no response.