***** !!!!!!!@

I was contacted by Floyd from Vodacom offering me an upgrade in which I was not interested. He did not want to accept that I am not interested in an upgrade. He then offered me a R3000 Pick and Pay voucher should I upgrade to which I agree. The upgrade was done but I did not receive my voucher. When I enquire about it, customer care told me it was smsed which is not true. I send an email to expect more...and this is the response received from them.

Good day

Thank you for your email.

This would have to be taken up with Vodacom Directly as we will not be able to issue vouchers to consumer that upgraded with Vodacom after the 14th December 2020.

We are the third part that issue the vouchers to the consumers once we have received the consumers date from Vodacom.

Kind regards,

Expect More Team

From: Erasmus Hes <***> Sent: Monday, February 15, 2021 10:28 PM To: Franky Johnson <***> Subject: Re: HESTER ERASMUS

Good day

Any feedback please?

On Mon, 15 Feb 2021, 13:07 Erasmus Hes, <***> wrote:

Good day. Any feedback?

Regards

On Fri, 12 Feb 2021, 19:12 rissieppitt, <***> wrote:

Good day,

With reference to your email received, how can some one from Vodacom then offer me something that is no longer available on 14 January 2021????

Is that not *****???

They even told me the voucher was sms’ed to me????

Perhaps I must take this further…you do have the recording available?

Regards

From: Franky Johnson <***> Sent: Friday, 12 February 2021 09:59 To: 'rissieppitt' <***> Subject: RE: HESTER ERASMUS

Thank you for your email.

Kindly be advised that the promotion that we ran ended on 14 December 2020.

We can only issue voucher to consumers that fall within the Promotion dates.

See extract below:

Kind regards,

Show quoted text

This is *****.!!!!!!!! Can the promised voucher be emailed to me on or before 28 February, or I will cancell all my contracts with Vodacom.